Q: 1. Are your products 100% original?

Ans: Yes, at Mafaz, we only provide 100% genuine and high-quality spiritual essentials. Every order is checked thoroughly before dispatch.

Q: 2. What if the product is different from the photo?

Ans: We ensure that the product you receive is exactly what is shown in our professional studio photos. Customer trust is our priority.

Q: 1. How long does delivery take?

Ans: We deliver across Pakistan within 3 to 4 working days. Our goal is to bring "Prayer & Peace" to you as quickly as possible.

Q: 2. How can I track my order?

Ans: Once your parcel is shipped, you will receive a tracking number via WhatsApp/Email to monitor its progress in real-time.

Q: 1. Do you offer a return policy?

Ans: Yes, we provide a 7-Day Easy Return & Exchange policy. The items must be unused and in their original packaging.

Q: 2. What if the product is damaged?

Ans: If you receive a damaged item, please contact us on WhatsApp (+92 329 7142721) within 48 hours for a free replacement.

Q: 1. What are the payment options?

Ans: We accept COD, JazzCash, EasyPaisa, and Bank Transfers.
Special Offer: Use code EXTRA5 for 5% OFF on all Prepaid orders!

Q: 2. How can I contact customer support?

Ans: We are available 24/7. Contact us via WhatsApp: +92 329 7142721 or Email: official.themafaz@gmail.com.